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Shipping-Returns-International 2017-06-30T16:22:28+00:00

Shipping Prices
FREE standard shipping is available for all orders of $25 or more (Jivana Products only) within the United States & Canada.
For all other orders, the shipping options available to your area will be presented at checkout.

Returns
Want to return an unopened product? For domestic returns there are never any restocking fees and we’ll gladly refund your return shipping costs.

How much will it cost to ship outside of the U.S.?
We have a flat rate of $19.50. If you are in a remote area it may be more.


International Tariff Disclaimer

If you have chosen to ship your order outside the United States, please note that the prices do not include customs fees, taxes, duties or tariffs.

It is your responsibility to pay these fees at the time of delivery or to contact your country’s appropriate authority to discuss or dispute such fees. Please allow your order time to pass through customs procedures; an order will not be considered “lost” until 60 days from the date your order shipped. We are unable to process, credit or reship merchandise until the 60 day period has passed.

What happens if Customs seizes my package?
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged or destroyed by Customs unless the order is returned back to our fulfillment center undamaged. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Please note: If the cost to return a rejected package to our fulfillment center exceeds the value of the order, we’ll instruct the carrier to destroy the package and we will be unable to issue a refund of any kind.

By continuing with checkout, you acknowledge and agree with this disclaimer.

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